Q: How does LiveGambler.com protect my privacy?
Q: What do I need to play at LiveGambler.com?
A: All you need is a LiveGambler.com account and a computer with internet access and a web browser. LiveGambler.com software will work on almost every system.
Q: How do I register and open an account?
A: 1. Go to our Home Page and Click "Join Today" to play
2. Create new account form will appear
3. Enter desired password, email address, secret security question and how you found our site. Read the Terms & Conditions fully and then check that you have done so.
4. Click on the Create New User and you will receive your username generated by the system through the email address you provided. Enter your username and password and you will be granted access to the games in play for fun mode. If you wish to play for money just click on the Cashier and make a deposit.
5. Please keep these tips in mind when entering your email address and selecting your desired Account Name and password:
* Email Address
Enter a valid email address to where you want to receive receipts and other important information regarding your account.
* Choosing a Password
Any combination of numbers and letters
May start with number or letter
Must contain only numbers and letters (no # ! - or other special characters)
Must be 5 to 15 characters in length
6. Attention! Be sure to keep your Account Name and password safe and secret. Do not share your account information with anyone and never let someone else play through your account.
Q: Is it free to open and maintain an account?
A: Yes, it is free to open and maintain an account at LiveGambler.com. There is no set up cost or monthly charges, and you may play for fun as long as you like. If and when you want to play for real (playing with and winning real money), then you will need to add real (bona fide) money to your account through the Cashier and possible transaction fees may apply, depending on how you want to send and receive money with us. For more information see Cashier section once registered.
Q: Can I use the same account to Play For Free and Play For Real?
A: Yes you can use the same account for both. Once logged in you can switch between Play for Fun and Play for Real with out having to log back in.
Q: What do I do if I forget my Account Name/Password?
A: If you have forgotten or misplaced your account information, simply contact our Customer Support Department and we will assist you. For security purposes, we may ask you to provide your email address, telephone number, home address and/or date of birth.
Q: How do I report my account lost or stolen?
A: If your Account Name or password is lost or stolen it is very important that you contact our Customer Support Department immediately to change your password. You are responsible for all activity in your account so if you think that your account may be at risk for misuse, be sure to contact us immediately.
Q: How do I change my Account Name or Password?
A: For security reasons, it is not possible for you to modify your Account Name; however, your password may be changed. To change your password, simply visit your account page and follow instructions.
Q: Can I have more than one account?
A: No. For security reasons you are only permitted to have one (1) account at LiveGambler.com. If you have more than one account, please Contact Us immediately to have the accounts merged. Failure to do so may result in account closure and forfeiture of your account balances.
Q: How do I close my account?
A: You may close your account at any time by simply contacting our Customer Support Department with a request for us to close your account. Please be sure to withdraw any remaining funds in your account before requesting to close your account or amounts left in your account will be deemed abandoned and forfeited.
Q: How often must I login to keep my account open?
A: There is no requirement for you to play or to add funds to keep your account open, however you must login at least once every 30 days or your account will be deemed abandoned and will be closed. Any account balance remaining will be forfeited.
Q: What is the difference between Play for Free and Play for Real modes?
A: Play For Free does not require you to fund your account with real (bona fide) money. All you need to do is open an Account and login into Play for Fun mode and you will get $100 in play (pretend) money to play with. Play money has no value in and of itself and is not transferable or redeemable for any real (bona fide) currency or value. Play For Real requires that you be at least 18 years of age and that you fund your account with real (bona fide) money through the Cashier. All bets made in the Play For Real mode will result in real money loses and winnings being debited and credited to your real money account balance, and you may withdraw your real money account balance at any time.
Q: Can I switch between Play for Fun and Play For Real modes with the same account?
A: Yes. Once you set up your account, you will be able to access both the Play for Fun and Play for Real mode with the same account. Each time you login, you will be required to choose which mode you want to play, Play for Fun or Play for Real. To switch from Play for Fun to Play for Real, simply return to the games page and select the mode you desire. You will need to fund your account with real (bona fide) money to Play for Real. You may add funds through the Cashier.
Q: Is the Play for Fun and the Play for Real software the same?
A: Yes, both modes use the same software, design, rules and functionality. They also both use the same random number generator ("RNG") to produce a given card, roll, number, etc., so what you experience for free is what you get for real!
Q: How long can I Play for Fun?
A: You may play the Play for Fun as long as you have money in your For Fun balance. Just sign up and we will give you $100 in your For Fun account to practice.
Q: What is the Cashier and how does it work?
A: The Cashier handles all of the real (bona fide) financial transactions, including deposits, transfers, bonuses and withdrawals. If you want to Play For Real you will need to Open an Account and then add funds into your account through the Cashier.
Q: What are the minimum and maximum deposit and withdrawal amounts?
A: Deposit/adding funds: The minimum deposit is $25 and the maximum deposit depends on how long you have been playing at LiveGambler.com and which payment method you choose. Generally, the maximum deposit is $1,500 per week for new players; $5,000 per week for VIP Players.
Withdrawing Funds: There is no limit to how much you can withdraw from your account. All withdrawal requests are processed as promptly as possible and are subject to internal fraud review and bonus restriction compliance checks. Generally, the maximum withdrawal amount is $2,500 per week for new players; $5,000 per week for VIP Players.
Q: Are there any costs or fees for using the Cashier?
A: Generally, LiveGambler.com does not charge for opening and maintaining an account, and does not charge you for adding funds to, or withdrawing funds from your account. However, some fees may be applied to you by your Credit Card Company or bank depending on how you want to send us money, or how you want to receive it. For example, if you send money to us by NETeller, then NETeller charges will apply. If you request a withdrawal and want us to wire you the money, you will be charged a wire fee by your bank and by us depending on the amount of transfer.
Q: What currencies does LiveGambler.com transact ion?
A: Funds are processed, tracked and maintained by LiveGambler.com in United States Dollars only. Please note that if you are using a credit card issued outside the US, are wiring funds from a non US Dollar account or are otherwise depositing money using non US Dollar currency or instrument, all amounts will be converted by your bank using the current rate of exchange.
Q: How do I get an account statement of my financial transactions and game results?
A: LiveGambler.com members can view all financial transaction histories in real time as for complete game results using their account page at any time.
Q: How do I add funds to my account?
A: Login in to the Cashier, and then select 'Deposit.' On the next page you will need to enter the amount you want to add and select which payment method you want to use to pay us. Each method will vary in procedure, transfer time to us and fees. As soon as we receive confirmation of the funds being transferred to us, the amount will be deposited into your account and will reflect in your account balance.
Q: What credit cards are accepted?
A: We accept all major credit cards.
Q: How do I add funds to my account using credit cards?
A: 1. Log in into the Cashier
2. Select "Make a deposit"
3. On the next screen, select 'Credit Card' as your desired payment method, then enter the amount you wish to deposit. and click "Continue"
4. Enter the requested information and be sure to enter the following information correctly, then click 'Continue':
* Billing address - This must be the address your credit card statement is mailed to.
* CVV - This is the 3-digit code on the back of your credit card and is required for security reasons.
5. The next screen will indicate whether your credit card transaction was accepted or rejected.
6. If your credit card is rejected, you will get an error message with the explanation.
Q: Why does my credit card keep getting declined?
A: There are several reasons why you may be getting declined including, but not limited to:
* You are over your credit card's credit limit
* Your billing address does not match the address to where your credit card statement is mailed
* You did not enter the right CVV number (the 3 digit code on the back of your credit card)
* You credit card company does not authorize you to make internet gambling transactions, in which case we suggest that you try another credit card or use one of the other payment methods
* You are over LiveGambler.com's credit limit per player in which case you will receive a specific error message asking you to contact our Customer Support Department to increase your casino limit
Q: What is NETeller?
A: NETeller is a FREE online money transfer service. You can deposit, withdraw, and transfer funds to any merchant that supports NETeller. NETeller provides same-day payments for transfers and provides instant cash transfers.
Q: Is NETeller Safe and Secure?
A: NETeller uses a number of security methods to ensure that your transactions, money and information are protected. It is of the highest priority that this information be kept secure; it is the primary focus of their business.
Q: How do I open a real money account using NETeller?
A: * Go to "Cashier" and on the next screen, click on 'Make a deposit".
* Select "NETeller" from the various deposit options and enter the amount you wish to deposit, then click on 'Continue'.
* You will be taken to the NETeller log in screen. Enter your NETeller Account ID, your Password and click 'Continue.'
* Confirm the information you have submitted, and click 'SEND MONEY'
* Once validated, the NETeller window will close and a LiveGambler.com 'Successful Transaction' page will appear. Click 'OK' to close the window.
* The money will be instantly added to your LiveGambler.com account. Note that any special LiveGambler.com bonuses for using NETeller will automatically be credited to your Account.
* Your casino account will be credited within seconds.
Q: How do I deposit using a bank wire transfer?
A: We accept bank wires which you send by having your bank wire us funds from your bank account. In most cases you will need to go down to your bank and authorize the wire or set up a repetitive wire service to us. Check with you bank for details and then contact the Customer Support Department for our wiring instructions and a unique tracking number to include on the wire so we know which account it is for. Once we receive the amount wired, we will credit your account and notify you by email.
Q: How do I deposit using checks by regular mail?
A: You may write a check and deposit it in the mail, but we strongly suggest that you try the Online Check service. However, if you prefer mail, then please contact the Customer Support Department for a mailing address and a unique tracking number to include on your check so we know which account it is for. Once we receive the check and the amount has cleared, we will credit your account and notify you by email.
Q: How do I cash in and withdraw funds from my account?
A: Log in and go to the Cashier page and select "Withdrawal". Enter the amount you want to withdraw and then click 'Submit.' The amount withdrawn by you, will be processed as follows: We may always at our sole discretion, choose to pay, part or all of your withdrawals by reversing any prior charges made to a debit card or virtual payment accounts first. Upon completion of your request, we will email you a receipt containing a confirmation number and detailed information of the amount requested and how it is being sent to you.
Q: Are there any restrictions before I can withdraw my funds?
A: Yes. For security reasons, we do not let you withdraw for 48 hours from the time of your last deposit. You must wait at least 48 hours from the time of your last deposit before withdrawing funds from your account. Also, if you have received complimentary or bonus funds into your account, you must comply with the Bonus Restrictions set forth in the bonus offer. If you do not comply, you will not be able to withdraw any amount until you satisfy the bonus restrictions. For more information, see Terms & Conditions.
Q: Can I modify/cancel my withdrawal after I make it?
A: Yes, please contact customer services.
Q: How long after I make a withdrawal will I receive my money?
A: Depending on which payment method you chose for us to send your money with, the time will vary. Transfer time and fees will be provided upon withdrawal approval.
Q: What bonuses does LiveGambler.com offer me?
A: LiveGambler.com rewards its players by giving them lots of special offers and big bonuses:
* New players can enjoy FREE EXTRA CASH on their first purchase with our fantastic Signup bonuses.
* Plus, we have lots of other surprises, bonuses, presents and loyalty points that we award regularly to our frequent players. These special offers are sent by email and regular mail, based on your Player Status and other factors, so log in regularly and check.
For a listing of our current promotions and events, please see Current Promotions and Events sections.
Q: Are there any bonus restrictions before I withdraw my money?
A: Yes, depending on the bonus. Bonus restrictions vary from promotion to promotion and are contained in the bonus offering itself so make sure to carefully read the entire offer before accepting any bonuses. If you have questions, Contact our Customer Support Department. Bonus restrictions must be met before you will be able to withdraw any amount from your account.
Q: Does LiveGambler.com have any bugs, software flaws or system problems?
A: Nothing is bug-free; however, we do everything possible to make sure that the games and systems are ready for release before we release them. Nevertheless, bugs do occur and that is why we have a Customer Support Department to assist you with any problems that may arise. If you have any concern about the rules, implementation, or consistency of any game at LiveGambler.com, please do not hesitate to contact us. In the event the problem cannot be immediately solved, the case will be investigated using the server game logs and if something is found to be wrong, our development team will assess the problem, fix it and compensate you accordingly.
Q: I was disconnected in the middle of a game. What should I do?
A: First, please log back in to your account. The disrupted game will appear at exactly the same place as it was when you were disconnected, or if you disconnected after submitting the information, the next sequence or result will appear as it would have been had you not been disconnected.
Q: What happens if I lost money because of a game or disconnection?
A: First, please log back in to the system. The disrupted game should appear exactly as it was when you were disconnected, or if you disconnected after submitting the information, the next sequence or result will appear as it would have been had you not been disconnected. If you are not satisfied with the result or feel that something is wrong, please report your concerns to our Customer Support Department. We will investigate the situation fully and if we determine that you lost money because of a bug in our system, and not because of general internet disruptions, we will refund your losses immediately to you.
Q: Is my account secure?
A: Yes. LiveGambler.com's system is state of the art and is one of the safest systems online. The entire system sits behind one of the most advanced firewalls in the world and we work with the best security advisors worldwide to regularly upgrade the systems to protect your data and ours.
Q: Is it safe for me to send my personal and financial information with LiveGambler.com through the internet?
A: Yes. LiveGambler.com's payment system uses 128-bit encryption to ensure the highest level of privacy and confidentiality of your data and to avoid interception or alteration of your information when it is transmitted.
Q: What are my privacy rights at LiveGambler.com?
A: LiveGambler.com respects your privacy and we are committed to keeping your personal information strictly between you and us. We aim to provide you the highest level of security and privacy and we never disclose your information to outside parties, except to the extent necessary to complete the transactions you request and to operate the business within legal parameters.
Q: What are the terms and conditions that govern my account?
A: Upon opening an account, you agree to the Terms and Conditions of LiveGambler.com. You reaffirm your consent to these Terms and Conditions each time you log in. In the event you do not agree to the Terms and Conditions, or any amendment or modification thereto, your sole remedy is to not open an account and/or to close your account.
Q: How do I turn on and off the sounds?
A: As you enter each game the sound options will be on. Sound FX is the flipping of cards, placement of chips, dice rolling etc. Voices are the narrators giving game instructions, indicating card totals; you win/push, etc. If you wish to turn off the sound effects and the voice, click on the options button within each game. Place your cursor over the "NO" word, click the left button on your mouse and click on the word "okay". You will now be ready to resume your play with the sound off.
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